Communication Skills

How to communicate with greater confidence & assertiveness

1 day

For available dates, click on the 'Book' button. If the dates shown are not suitable, contact us on 0161 359 3405 or email

9:30am - 4:30pm

Churchgate House, 56 Oxford Street, Manchester, M1 6EU

Course Overview

Does your communication generate the right results? 

Communication and social interaction form a key part of most roles within business. This workshop is designed to promote positive and persuasive communications in both the written and spoken form. It also promotes a reader receiver centric approach to communications, to enable you to ensure that the messages you send out are received in the intended manner.

Enhance your voice in order to influence 

How you come across visually and how you sound account for up to 93% of your communication. Recognise how what you say does have impact once your audience sees you as credible.  The actual message itself, the language you use needs to be clear concise and understood in order to influence others. 

Overcome the typical barriers to communications by conveying your message clearly and assertively and using the right method 

By developing your communications styles and applying assertive behaviours, you can gain more respect and create productive relationships by projecting a more confident image through improved communication skills. 

Improve your persuasion skills, to deal with different people and difficult situations 

Customers vary with respect to their personality, communication style, behaviour, thought processes and approaches to making a decision.  Effective communicators recognise the traits and characteristics of others’ ‘social style’ and adapt their communication to appeal to these characteristics placing them in a stronger position to influence and persuade. When handling negative news it’s important to use an appropriate, professional response to enhance your working relationships. 

Understand the importance of an effective communications strategy. 

What should be communicated, why, how and when. Why do businesses spend so much money and effort on external communications to customers and regularly review this to ensure that it works, yet they never seem put as much investment in to internal communications?  Miscommunication and lack of communication impact on the bottom line.   

This workshop covers:

  • The secrets of body language and the impact of non-verbal communications
  • Navigational phrases
  • Active listening techniques to build rapport and understanding
  • Advanced questioning techniques
  • Diffusing challenging situations using effective communications
  • Delivery negative news and handling complaints assertively
  • Understanding how behaviour impacts on our attitude and on others.
  • Communication styles and email etiquette
  • Using the appropriate mode of communication for your message
  • Encoder to decoder
  • Communications strategy