This course is FREE to individuals who:
On this course you will develop the essential knowledge of how to carry out customer service-related tasks, such as how to manage information and support events. Once you have completed the qualification, you will be able to apply your knowledge in a variety of industries and job roles.
We have regular start dates for this course, once you have registered your interest a member of the team will contact you to arrange your start date.
The Level 2 Certificate in Principles of Customer Service qualification is made up of the following units:
On successful completion, learners will achieve a Level 2 Certificate in Principles of Customer Service.
There are no entry requirements for this course however, you will be required to complete an initial diagnostic in maths and English as part of the enrolment process.
As this course is delivered online, you will need access to a device with a camera and access word documents.
This course is delivered online every Wednesday 9.30am - 2.30pm.