If you have an apprentice it is important that you safeguard the progress and achievement of your apprentice and that you are making arrangements for your apprentices to complete their allocated learning work and that they are being supported in the workplace, or that their allocated work is being undertaken at home in the event of a period of self-isolation. This work must be recorded as part of their off the job (OTJ) training record. If you or your apprentices have any queries about this, please make contact with your skills coach.
Our skills coaches will be remote working during this time, and they will be on hand to send, receive and mark work and feedback remotely. They will be contacting learners on a weekly basis to support the apprentice with their ongoing learning by email, phone, our online learning platform or other means to try and ensure that the OTJ is being undertaken and progress is being made towards work set.
We are also working hard with the End Point Assessment organisations to ensure that where possible end point assessments can still take place virtually. Your skills coach will provide more information over the coming days and weeks.
As a result of the continuing Coronavirus (COVID-19) pandemic, our teams may in some instances be operating at a reduced capacity until further notice, which may also require a change in tutor/skills coach during this time. This is to ensure we can provide you with the best support and help your apprentices continue their learning.
Should your apprentice feel they have insufficient work allocated, they should contact their skills coach for a further allocation or alternatively for any queries, contact our customer services team and they will ensure that your enquiry is passed on to the relevant delivery teams. You can contact our team on firstname.lastname@example.org
We will be following the latest government advice and keep you informed of any changes to our services as the situation develops.