Customer Service Apprentice
About this opportunity
Opal Management are looking for a customer service apprentice for their small but growing team. They are looking for someone who is reliable, has a positive attitude, eager to learn and has excellent telephone manners and communication skills.
A normal day would include:
Processing orders
Giving quotes to customers
Dealing with all requests
You will be an account manager who will be dealing with key customers and taking incoming and outgoing calls. Some of Opal’s clients can be very demanding so the successful candidate will need to be able to communicate with all types of people and be able to adapt to help the customer in the best possible way. You must also be able to work on your own initiative; however there will be a lot of involvement in other general administration and computer based systems and ongoing training will be provided.
Opal Management is a marketing company that offers online print and design services.
What you could go on to do:
Possible progression within the company and progression onto the next level apprenticeship.
How you will be supported:
Full training and support will be provided by our expert training and assessment staff at The Growth Company.
What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be
How you could get there:
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
What you should have to apply
GCSE maths and English grades A-C
Personal Qualities
Positive attitude
Dedicated and ambitious
The ability to communicate effectively at all levels is essential
Skills
Excellent verbal communication
The ability to operate Microsoft Office
Confident in spoken and written English
The ability to focus on the task in hand, with or without supervision
The ability to meet deadlines and work accurately, under pressure if necessary
The ability to take and follow instructions from the management team
Able to deliver a high standard of customer service
Location
Customer Service Apprentice
A Customer Service apprentice is needed to join the team to support with offering communications to external customers both existing and new, along with supporting the work of colleagues.
Customer Service Apprentice
A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintaining an excellent service level to ensure a positive experience for all customers.
Customer Service Apprentice
A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintaining an excellent service level to ensure a positive experience for all customers.
