Customer Care Apprentice
About this opportunity
Could you be a future Chief Executive? Manchester City Council have a number of exciting apprentice opportunities available in their business administration teams. As well as completing a relevant apprenticeship qualification you will be provided wit
• Assisting with all enquiries, both written and verbal, in a helpful and supportive manner from members of the public, colleagues and outside organisations
• Developing an understanding of Council policies, relating to customer care, to enable dealing with customers in a positive, reliable and pleasant way by offering advice, answering questions or assisting complaints
• Updating and producing information from administrative systems (manual and electronic) to ensure delivery of a high level of service
• Using a variety of software packages and systems when dealing with customers enquiries
• Working with colleagues and other teams to contribute to the delivery of customer service throughout Manchester City Council.
• With development you will undertake some financial administration tasks
What you should have to apply
Level 1 in maths and English
Personal Qualities
Demonstrating resilience, working together, personal responsibility and positively aspiring.
Skills
Communication skills, planning and organising, problem solving and decision making, administrative and ICT skills.
Location
Customer Service Apprentice
A fantastic opportunity is available at Rye Motors. The customer service apprentice will be a first point of contact for customers, providing them with updates as required and ensuring a positive experience at all times.
Customer Service Apprentice
A Customer Service apprentice is needed to join the team to support with offering communications to external customers both existing and new, along with supporting the work of colleagues.
Customer Service Apprentice
A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintaining an excellent service level to ensure a positive experience for all customers.
