The Oldham Council Customer Contact Centre is a vibrant environment responsible for dealing with calls from Oldham citizens. The successful candidate is to provide a first-class telephone service to all customers contacting the Council.
A normal day would include:
• Assisting in all customer contact centre activities
• Answering calls, emails or live chat from customers (citizens) dealing with all queries and providing a world class service
• Taking and directing calls from the public
• Maintaining accurate computerised information systems by inputting, updating and extracting data
• Providing support with photocopying, printing, scanning and faxing
• Maintaining accurate computerised information systems by inputting, updating and extracting data
• Updating customers on the progress of their enquiries or service requests
• Processing customer requests to pay for council services by debit or credit card
• Assisting the team in achieving customer service standards and targets
• Participating in customer consultation and satisfaction exercises
• Developing new methods of working to improve the service to customers
• Other adhoc duties as required
What you could go on to do:
You could progress onto further roles within Contact Centre and be open to opportunities within Council/Partnership.
How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be
GCSE maths and English grade C/4 or equivalent
• Excellent written and verbal communication skills
• Attention to detail, working accurately and consistently striving for excellence
• Strong interpersonal and customer service skills
• Ability to maintain confidentiality
• A positive, professional and polite attitude
• Ability to work on own initiative and adaptable to various duties/tasks
• Be able to multi task and have an organised and methodical approach to work
• Accountability and decision making when dealing with enquiries
• Championing the interests of the customer
• Resilience and energy
• Ability to cope under pressure
• Embracing change
Experience of using some IT packages such as Microsoft Office including Word, Excel, PowerPoint and Microsoft Outlook preferable.
A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintaining an excellent service level to ensure a positive experience for all customers.
A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintaining an excellent service level to ensure a positive experience for all customers.
This is an exciting opportunity for a sales professional with a passion for financial technology and a desire to help businesses thrive in the digital economy.