Customer Service Apprentice
About this opportunity
BodyKind are looking for an enthusiastic, hardworking and self-motivated apprentice to join their customer service team. This company is join a modern, vibrant and expanding online natural health and beauty retailer.
A normal day would include:
• Dealing with customer queries and complaints in a customer focused and sympathetic manner
• Answering the telephone
• Answering emails
• Telephone sales and dealing with the extensive product range
• General administration duties
Body Kind is a quality natural health and beauty store offering high quality vitamins and minerals. The successful applicant will be flexible with good written and verbal communication skills and a passion for customer service. A confident and friendly telephone manner along with the ability to relay relevant information by telephone and email is essential.
What you could go on to do:
Progression within the organisation or onto the next level apprenticeship.
How you will be supported:
Full training and support will be provided by our expert training and assessment staff at The Growth Company.
What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be
How you could get there:
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
What you should have to apply
GCSE maths and English A-C/4-9
Personal Qualities
You should work well under pressure and always ensure customer queries and complaints are dealt with in a customer focused and sympathetic manner.
Skills
• Good Listening Skills
• Communication Skills/one to one and telephone
• Customer Service
• Basic Literacy and Numeracy
Location
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A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintaining an excellent service level to ensure a positive experience for all customers.
