Apprentice Development Administrator – Advanced Level 3

About this opportunity

An exciting opportunity is now available with Great Places Housing Group. They are looking for a Level 3 Apprentice Development Administrator. This is a great chance for someone to increase their skills and knowledge and advance their career.

A normal day would include:
The Apprentice Development Administrator will undertake a wide range of data collection and analysis work to support the continuous drive to improve performance relating to new build housing whilst completing their apprenticeship qualification. Their line manager will provide mentoring support, guidance and role related training.
The role will include -
• To compile defect repair data, communicate outstanding defect repairs to the relevant project manager and to monitor and assist the project managers with closing down the defect repairs on the system.
• To assist with ensuring our defect property database is up to date and all relevant departments/external agencies are informed of handovers and OOH contact details.
• To collect Key Performance Indicators from the members of our construction framework; Innovation Chain North West and the GP development team, for both framework and non framework contractors
• To collect data on build costs from the members of our construction framework.
• To keep the Innovation Chain North West website and data portal up to date.
• To collect data relating to the social value outcomes delivered by the Innovation Chain North West members and the GP development team, for both framework and non framework contractors
• To assist with the collection of due diligence information for all ICNW contractors and consultants on an annual basis
• To collect and analyse customer satisfaction data.
• To actively seek to collect further qualitative customer satisfaction feedback and present the findings.
• To support the work of the Development team in understanding and improving performance.

Working alongside the Procurement and Performance Officer within the office to gather, analyse, follow up and report on varying forms of performance data relating to the Development Team. Identifying improvements to both the ICNW website and client portal and working with internal colleagues to update these.

What you could go on to do:
This apprenticeship position will provide you with the opportunity to complete the required training to become a qualified Business Administrator. There may be opportunities for successful applicants to progress into a permanent role with the employer as a Development Administrator.

How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role. The employer will also provide you with a workplace mentor to support your development within the role as well as lots of additional training and development opportunities and enable you to participate in a range of organisational projects to enhance the skills you develop even further.

What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• Qualified to minimum GCSE grade C or equivalent in English and maths

Personal Qualities

• Personally positive and highly motivated
• A high level of attention to detail
• The ability to work well during periods of change or uncertainty
• Able to work as part of a team as well as on own initiative
• Professional and value led with integrity, inclusivity and respect for diversity
• Commitment to work in partnership with others for the benefit of Great Places
• Ability to work flexibly and when needed outside normal working hours
• Ambitious with a personal drive to succeed

Skills

• A requirement to meet the key criteria for and undertake training as required under the Apprenticeship programme
• Methodical approach to solving queries
• Ability to work on own initiative, but understand level of responsibility within the team
• Ability to interact with a wide range of people
• Ability to prioritise work and manage a number of tasks concurrently
• Ability to complete tasks in an accurate and timely manner when working under pressure
• Good written and verbal communication
• Ability to work effectively with colleagues and other stakeholders to give information/find information/resolve problems
• Organisation and ability to time-manage work load
• Able to deliver a high standard of customer service
• The ability to develop and project a positive image of Great Places through personal, written and oral skills