Apprentice IT Support Technician

About this opportunity

An exciting opportunity is available for a proactive, self-motivated individual with a strong customer service ethic who will be able to fit into an IT Team.

A normal day would include:

• Management of IT Helpdesk / ServiceDesk & responses within agreed SLA.
• Resolving any 1st line issues.
• Daily management of Backups.
• Daily management of Mimecast email filtering solution.
• Daily Infrastructure Contingency Checks
• Management of IT documentation and IT knowledge base.
• Asset management and tagging.
• Management of Printers & Toners.
• Purchasing for the IT Team.
• Assist the IT Team with any job or projects when required.

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

Internal IT colleagues will support the candidate through the apprenticeship and day to day work.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

GCSE IT or equivalent technical qualification

Personal Qualities

• A motivated self-starter who is task orientated
• Has a strong customer service ethic
• Is passionate about Technology
• Can demonstrate good organisational skills
• Takes ownership of own work and outcomes
• Has a continuous improvement mentality
• Values communication
• Has good attention to detail

Skills

• Analytical
• Logical thinking
• Strong soft skills
• Time management