IT Support Apprentice

About this opportunity

An exciting opportunity, the IT Support Apprentice role will allow the successful candidate to take responsibility for first level IT support within the UK and assist with supporting the global organisation, as required.

A normal day would include:

• To be in the office and ready to work at the start of every work day as defined by your terms of employment and line manager
• Offer outstanding customer care at all times, developing and maintain relationships with internal customers
• Perform a daily schedule of system checks and escalate any issues efficiently and in a timely manner
• Ensure professionalism and confidentiality is maintained at all times, personally and within the department
• Keep operational documentation up-to-date and to company standards
• Monitor/log support incidents on a ticketing system and prioritise where required
• Respond to support queries in a timely fashion to ensure the best customer service is given
• Provide remote support assistance (screen control) when required, after obtaining the necessary permissions from the user
• Escalate more complex support issues to the relevant individual or team when required
• Assist with general tasks within the department and ad-hoc requests as required
• Windows 10 (and associated software)
• PC hardware (desktop/laptop/tablet)
• Active directory user, group and security management
• Remote user and device support
• Assist in IT project based and non-support tasks, as required
• Very occasional weekend and evening work to perform office moves etc.

This list in not exhaustive and you will be expected to carry out any request deemed reasonable by the management.

What you could go on to do
• IT field support engineer
• IT project engineer
• IT specialist (e.g. network engineer)

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• 5 GCSEs at grade C/4 or above
• Must possess evidence of passes in Maths and English GCSE

Personal Qualities

• Keen interest in technology
• Service focused
• Excellent communication skills
• Ability to work within a team

Skills

• Windows 10
• Active Directory – user management
• Exchange Management
• Microsoft Office Suite
• Mobile devices (Iphone/Android)
• Basic network troubleshooting
• PC hardware troubleshooting
• Ability to analyse and progress technical issues to a successful resolution