Apprentice Receptionist and Administrative Assistant

About this opportunity

In this role you will be an ambassador for the school when meeting parents and other visitors and to act as a first point of reference when people arrive. You will also provide secretarial, clerical and administrative support to the school.

Main Responsibilities: Administration:
• Perform Receptionist duties throughout the school day: acting as first point of reference for, receiving callers, children, parents, visitors and telephone enquiries
• Offer helpful, friendly, approachable and professional service at all times and take appropriate action on own initiative, resolving minor matters, referring more serious matters to appropriate member of staff
• Provide general confidential secretarial service to all relevant staff members, to include preparation, production, distribution and monitoring where necessary of correspondence, maintain general and confidential filing systems
• To distribute all correspondence to parents and other external stakeholders by email, text and post
• To prepare, design and produce the academy newsletters including photocopying, distribution and collating feedback. To be done on a half term basis

Communication to internal and external stakeholders.
• Adhere to school procedures and ensure that staff receive messages (telephone, email, fax, face-to-face) promptly and accurately
• To provide information to whole school upon request

Safeguarding
• Comply with policies and procedures covering child protection, health, safety and security
• Contribute to safeguarding the welfare of children in the academy
• Maintain the security of property in a way that is consistent with Acer Academy’s and Kings Academy Trust procedures and legal requirements, reporting any concerns about safety and security to the appropriate staff
• Maintain the visitors log book and ensure all visitors and contractors can be identified by wearing clearly visible badges

Expectations of Accountability, Performance and Line Management
• Regularly review own practice, set personal targets and take responsibility for own personal development
• Take responsibility for your work, encourage and accept feedback from your colleagues and your line manager and respond to or adapt to change as required
• Take an active part in the Performance Management process with your line manager, sharing your success stories as well as your challenges
• Continue to learn and develop as a professional, completing induction, attending relevant training to update knowledge and skills, enhancing qualifications
• Appreciate, respect and support the role of other professionals

Dinners
• Produce and collate all pupils dinner choice registers daily ready for family service

Buses
• Produce and collate end of day bus lists for staff

Data Management
• Maintain high standards when managing confidential information, complying with the school’s data protection procedures and legal requirements at all times under the direction of the Data manager
• Follow school attendance procedures under the direction of the Office manager
• Produce attendance and dinner registers daily, include all details as required

Other
• Undertake such other duties as directed and required from time to time
• To deputise in the absence of the Office Manager

UNIFORM
• To wear a branded uniform as part of the role as Administration
• To act as an ambassador of Kings Academy Trust

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

GCSE Maths & English grade A*-C/4-9

Personal Qualities

Professional
Hardworking

Skills

Well organised
Ability to work with sensitivity and discretion
Good communication skills
Able to work in a team and take instruction
Good IT Skills
Excellent customer service skills