Apprentice Radio Technician

About this opportunity

The role of the Apprentice Radio Technician is fundamentally to ensure the correct programming of communications equipment, carry out diagnostic radio repairs were required and leading to the installation, commissioning and maintenance of equipment.

Duties:

Technical
• Ensure effective response to hire requests and off hires within contractual timescales
• To program customer radios ensuring they have the correct information
• Assist with radio hire sales including specification, documentation
• Carry out full diagnostic test of Telecommunication equipment by utilising the bench test sets
• Keep records of all Hire ancillaries and ensure they are kept in good working order
• Ensure customer records are accurately recorded
• Embrace change and provide constructive ideas for improving service, working methods and environment
• Any other reasonable duties and responsibilities considered appropriate by the management of the company

Customer Support
• Provide pre-sales and post sales product support as appropriate
• Effectively manage Hires and tickets, ensure tickets are raised in our CRM and dealt with to agreed service levels

Health and Safety
• An ability to understand Health and Safety procedure and to follow instructions

Key Outcomes:
• Successfully deliver an outstanding service to all Avoira customers
• It is expected that you will be able to articulate and demonstrate our Core Values in your everyday work:
Keep our promises
Share our passion
Strive for Excellence
Support our People
Dare to Challenge

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

GCSE Maths & English grade A*-C/9-4

Personal Qualities

None Specified

Skills

Essential:
• Attention to detail and the ability to meet deadlines and service standards
• Ability to be flexible
• Ability to work as part of a team, also display high degree of autonomy
• Good organisational and planning skills
• Good written and verbal communications skills

Desirable:
• ONC IT/Electronics or equivalent
• Experience of PMR/DMR is not essential as full training will be provided