Graduate Trainee – Policy and Service Development

About this opportunity

Great Places are looking for a hardworking graduate to join their policy and service development team. Great Places Housing Group is a modern, forward-looking profit-for-purpose organisation with a vision is to create great homes in great communities

A normal day would include:
• Supporting the undertaking of service reviews as required in collaboration with colleagues within the directorate and the wider business including the business transformation team
• Assisting in the implementation of review recommendations, in collaboration with colleagues from across the wider business
• Communicating/reporting findings and outcomes to a range of audiences as appropriate
• Supporting the gathering, and analysis of data and information, identifying trends and patterns to build a detailed picture of processes, practices, customer experience and business needs
• Supporting the service development team to support working groups in designing and testing new ways of working that improve performance in a sustainable way
• Supporting in review of the effectiveness of existing measures in informing service performance, and develop new measures as appropriate to support continued improvement in service delivery
• Using trends and learning from customer feedback, including complaints and customer satisfaction, to highlight areas for improvement
• Actively contributing to reflection / training/knowledge sharing sessions
• Ensuring a flexible working approach between the core working hours (Monday to Friday 08.00 – 18.00)

What you could go on to do:
There may be opportunities for successful applicants to progress into a permanent role with the employer as a service development officer or business insights officer.

How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role. The employer will also provide you with a workplace mentor to support your development within the role as well as lots of additional training and development opportunities and enable you to participate in a range of organisational projects to enhance the skills you develop even further.

What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there:
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• 2.2 degree in a relevant subject

Personal Qualities

• Positive and highly motivated
• A high level of attention to detail
• The ability to work well during periods of change or uncertainty
• Able to work as part of a team as well as on own initiative
• Professional and value led with integrity, inclusivity and respect for diversity
• Commitment to work in partnership with others for the benefit of Great Places
• Ability to work flexibly and when needed outside normal working hours
• Ambitious with a personal drive to succeed

Skills

• A requirement to meet the key criteria for and undertake training as required under the Graduate programme
• Methodical approach to solving queries
• Ability to work on own initiative, but understand level of responsibility within the team
• Ability to interact with a wide range of people
• Ability to prioritise work and manage a number of tasks concurrently
• Ability to complete tasks in an accurate and timely manner when working under pressure
• Good written and verbal communication
• Ability to work effectively with colleagues and other stakeholders to give information/find information/resolve problems
• Organisation and ability to time-manage work load
• Able to deliver a high standard of customer service
• The ability to develop and project a positive image of Great Places through personal, written and oral skills
• Good analytical skills