Member Service Representative/Apprentice
About this opportunity
An exciting business administration apprenticeship opportunity within a UK friendly society and one of the oldest mutual insurers in the world. The role will be varied and interesting.
A normal day would include:
• Deal with all customer enquiries effectively and efficiently and ensure all queries are resolved inline with internal guidelines / procedures.
• Take ownership of customer issues/queries and be proactive in ensuring that solutions are provided to ensure customer satisfaction.
• To make outbound calls to new members welcoming them to the society.
• Assist in answering customer email queries and redirecting them to the appropriate department if needed.
• To be familiar with all functions and systems
•Work closely with your customer services colleagues to ensure continuity and provision of a seamless service to our customers
• Greet guests and assist in hospitality matters relating to both internal and external meetings.
• Assist with facilities management
•To assist with incoming post, large mailings, franking of post, all stationery ordering and to scan all confidential material as required
How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be
How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
What you should have to apply
Educated to GCSE level in at least 5 subjects achieved at C+ / 4+ in particular Maths & English
Personal Qualities
• Good interpersonal skills
• Self starter
• Energetic
• Enthusiastic
• Problem Solver
Skills
• Good communication
• Good numeracy
• Attention to detail
• Team player
• Good time management skills
Location
Apprentice Office Administrator
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Business Administration Apprentice
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Business Administration Apprentice
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