Customer Service Apprentice
About this opportunity
Autofinity Assist Ltd are looking for a Customer Service Apprentice. You will be required to talk with clients over phone & email, achieving the highest levels of customer service.
A normal day would include:
• Providing considered advice to clients regarding their incident and likely timescales, whilst at all times realistically managing their expectations.
• Liaising with clients, brokers, solicitors, third parties, insures, body shops, engineers and vehicle rental companies to ensure that services provided are satisfactory and timely.
• Updating the system continuously with all facts and information relative to a given claim.
• Ensuring the client and other interested parties are fully updated.
• Handling, recording and resolving any low-level complaints that do not require escalation.
• Ensuring that all required documentation is gathered at the earliest opportunity to prevent delays.
• Action outstanding cases, being proactive at all times, managing and prioritising own workload.
• Attending regular team meetings, contributing where appropriate.
Relationships:
• Internal
• All Autofinity personnel and departments
• External
• Clients, Brokers, Insures, Solicitors, Bodyshops & Engineers.
Competencies:
• Planning organising
• Decision making
• Problem solving
• Communication
• Self-improvement
• Adaptability / Flexibility
What you could go on to do
We always look to offer an opportunity to stay on with the organisation at the end of the apprenticeship.
How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be
How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
What you should have to apply
• Minimum of 5 GCSE’s Grades A*-C including Maths and English
Personal Qualities
• Self-motivated
• Great attention to detail
• Reliable and friendly
• A team player approach
• A bias for action is important
Skills
• Computer literate
• Good customer service skills
• Confident communicating both with customers and internal members
Location
Customer Service Apprentice
A fantastic opportunity is available at Rye Motors. The customer service apprentice will be a first point of contact for customers, providing them with updates as required and ensuring a positive experience at all times.
Customer Service Apprentice
A Customer Service apprentice is needed to join the team to support with offering communications to external customers both existing and new, along with supporting the work of colleagues.
Customer Service Apprentice
A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintaining an excellent service level to ensure a positive experience for all customers.
