Apprentice Reception Assistant

About this opportunity

Working in a fast paced and dynamic environment within a growing business. The role holder will play a key part in providing excellent customer service for internal and external clients and all visitors.

A normal day would include:

Reception/ Front Of House
• Ensure that all visitors are welcomed into the Company with excellent customer service skills
• Booking clients in and contact the relevant colleague in a timely manner.
• Manage and maintain the room booking system
• Facilitate room preparation, including: the provision of refreshments and IT set up for company meetings, training interventions, recruitment assessment days, in order to promote excellence and enhance the customer journey for both external and internal customers
• Ordering of stationery and conducting stock checks

Post Room
• Coordinating a high volume of incoming and outgoing post
• Following defined processes and operate bespoke mail equipment
• Deadline orientated and understand link between outputs and impact on business
• Handle confidential legal information with the required sensitivity and confidentiality
• Collating information using a range of resources including scanning, photocopying and faxing

Switchboard
• Ensure that all calls are answered in a timely, polite and professional manner in line with customer service guidelines
• Be an ambassador for the business in promoting an excellent customer experience
• Updating details on the company’s computer system (PROCLAIM) in a message taking capacity only.

General
• Working towards demanding targets and deadlines
•Assisting the Reception Manager to ensure there is an effective working environment for all members of the business
• Supporting the business in general administrative duties
• Job challenges
• Managing a high volume of client calls
• Providing a quality service to internal & external clients and referrers
• Attention to detail and timely responses in the handling of inbound and outbound mail
• Dealing with a large volume of mail both incoming and outgoing

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

GCSE Maths and English grade C/4 or above or equivalent

Personal Qualities

• Be a good ‘People’ person and work well as part of a team
• Flexible approach and able to work with a process orientated team

Skills

• Able to demonstrate a polite telephone manner
• Awareness of customer service and related skills
• Good organisational and interpersonal skills
• Good written and oral communication skills
• Attention to detail
• Must have good computer skills with knowledge of the Office Suite (Word, Excel, Outlook)
• Familiar with Kodak Capture / NeoPost (Would be an advantage)