Business Administration Apprentice

About this opportunity

Transport for The North are looking for a Directorate Support Apprentice to provide routine administrative or operational support to colleagues, customers and stakeholders in accordance with systematic processes and procedures.

Duties in this role include but are not limited to:

• Be ‘the face’ of TfN. As the first person visitors see when they arrive into the TfN offices and uphold an image of professionalism through dress code, language and general demeanour.
• Use the telephony system to transfer calls efficiently and take messages accurately.
• Ensure visitors are greeted appropriately
• Ensure the reception area is kept clean and tidy and a clutter-free professional environment is maintained at all times.
• Take responsibility for reporting cleaning issues to the cleaning company for immediate action.
• Check the cloakroom facilities are adequate for ensuring that unnecessary clutter is not building up and take appropriate action as necessary.
• Lead on improving/developing the procedures in place for the TfN Reception Service and follow all procedures in relation to reception duties at all times.
• Be responsible for actioning timely updates to the Intranet as directed.
• Ensure that Intranet-held information is up to date by supporting with the audit process.
• Undertake various administrative tasks as directed, e.g. organising meetings, booking rooms, ordering catering, stationery, filing etc.
• Be the first point of contact for managing the meeting room booking system and meeting management, including the preparation of meeting rooms and refreshments.
• Manage annual leave requests and maintain the leave database, producing reports for the HR Team upon request.
• Undertake other administrative duties as required by immediate line manager or other line managers within TfN.
• Ensure all meeting rooms are maintained to a high standard.
• Kitchen facilities are a joint responsibility to keep clean.
• Receive incoming post, open, scan on to the system and pass to appropriate colleague to distribute on the same day.

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• GCSE level (A-C/9-4) education in English and Mathematics or equivalent.
• Computer literacy including a good working knowledge of standard computer software.

Personal Qualities

• Cultivates Innovation - Creates new and better ways for the organisation to be successful.
• Ensure Accountability - Holds self and others accountable to achieve results, even under challenging circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Instils Trust - Gaining the confidence and trust of others through honesty, integrity and authenticity.
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Action Orientated - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Values Differences - Recognising the value that different perspectives and cultures bring to an organisation.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Skills

• Experience of organising self and workload to a high standard.
• Customer service experience and experience of working with a wide range of people.
• Experience of writing emails to a professional standard.
• Previous experience in an administrative role.
• Practical understanding of standard office systems, equipment and processes.
• Good communication skills.
• Good interpersonal skills and the ability to work as a team member.