Customer Service Practitioner Apprenticeship
Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
We offer various start dates, please contact us for further information.
The course covers several different areas which are listed below, these will build your knowledge, skills and behaviours.
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Product and service knowledge
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
- Developing self
- Being open to feedback
- Team working
This is a work-based learning programme which is supported by:
- Virtual one-to-one tutorials
- Completion of written narratives
- Industry and teaching/coaching experts
- Continuous reflective professional discussions
On successful completion you will achieve Customer Service Practitioner Apprenticeship Level 2.
You must be employed in a customer service role.
You will be required to have or achieve a level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.
Functional Skills is no longer a mandated requirement for apprentices aged 19 or above. However, some programmes may have minimum entry level requirements for English and maths due to the nature of the programme. Apprentices who wish to opt out of Functional Skills must have approval from their employer.
There is no fee for the learner. For information on costs to the employer, please contact us.
If you are an employer, please visit: GC Education & Skills Business | Customer Service Practitioner Level 2 Apprenticeship
