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Digital Support Technician Apprenticeship

This apprenticeship has been designed to support your development and skills when working in an IT role, this could be a digital administration or support role.
15 months

The course extends your knowledge in the support and implementation of digital operations and transformational projects.

There are two pathways within the Digital Support Technician standard – Digital Application Technician (software - option 1) and Digital Service Technician (hardware - option 2).

Some roles this standard covers are:

Digital Applications Technicians (software - option 1) are Data Administrator, Database Administrator, Digital Coach, Digital Transformation Associate, ICT Support Analyst, and Digital Champion.

Digital Service Technicians (hardware - option 2) are Digital Service Advisor, Digital Service Agent, Service Centre Operator, Operations Technical Specialist and Digital Support Professional.

When does the course start?

You can start this apprenticeship at any time, please contact us for further information.

What does the course cover?

The course covers a range of knowledge, skills, and behaviours that can be applied in the workplace and is demonstrated by a portfolio.

On this course you will:

  • Monitor and operate complex digital information and intelligence systems
  • Respond to user enquiries
  • Maintain data, digital resources, and data systems
  • Maintain an awareness of current, emerging, and fringe digital technologies

As part of your end-point assessment, you will submit a portfolio of evidence, have synoptic exams covering security and legislation, digital applications knowledge, or digital service knowledge. 

There will also be a Case Study Presentation and take part in an independent Interview.

When will I attend?

This is mainly a work based qualification with attendance required half a day per week.

What will I achieve?

On successful completion, you will achieve a Level 3 Digital Support Technician Apprenticeship.


What are the entry requirements?

Ideally, you will hold a GCSE grade 4 or above in maths and English or equivalent.

You must be employed in a relevant job role.

How much does the course cost?


There is no fee to the learner. Employers will pay a contribution to this amount.