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Infrastructure Technician Apprenticeship

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems.
Level
3
Duration
18 months
Location
Workplace

The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation's productivity.

Typical job roles include:

  • Help Desk Technician
  • First or Second Line Support
  • IT Infrastructure Technician
  • Network Support

When does the course start?

You can start this apprenticeship at any time, please contact us for further information.

What does the course cover?

The course covers a range of knowledge, skills, and behaviours which include:

Technical Competencies

  • Communication: works both independently and as part of a team and following the organisations standards; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and demonstrating strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during all tasks.
  • IT Security: Demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
  • Remote Infrastructure: Effectively operates a range of mobile devices and securely add them to a network in accordance with organisations policies and procedures
  • Data: effectively records, analyses and communicates data at the appropriate level using the organisation’s standard tools and processes and to all stakeholders within the responsibility of the position

Technical Knowledge and Understanding

  • Working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment
  • Understands maintenance processes and applies them in working practices
  • Understands and applies the basic elements and architecture of computer systems
  • Understands where to apply the relevant numerical skills e.g Binary
  • Understands he relevant networking skills necessary to maintain a secure network
  • Understands the similarities, differences and benefits of the current Operating Systems available
  • Understands how to operate remotely and how to deploy and securely integrate mobile devices
  • Understanding and working knowledge of Cloud and Cloud Services

Underpinning Skills, Attitudes and Behaviours

  • Logical and creative thinking skills
  • Analytical and problem-solving skills
  • Ability to work independently and to take responsibility
  • Can use own initiative
  • A thorough and organised approach
  • Ability to work with a range of internal and external people
  • Ability to communicate effectively in a variety of situations
  • Maintain productive, professional and secure working environment
When will I attend?

This apprenticeship is delivered online - one virtual lesson per week.

What will I achieve?

On successful completion, you will achieve a Level 3 Infrastructure Technician Apprenticeship.

 

What are the entry requirements?

You must hold a GCSE grade 4/C or above in maths and English or equivalent.

You must be employed in an IT related job role.

 

How much does the course cost?

There is no cost to the apprentice, please contact us for further information.