Level 2 Certificate in Customer Service
Develop the skills and confidence needed to deliver excellent customer service in a wide range of industries. The City & Guilds Level 2 Certificate in Customer Service provides learners with the knowledge and practical skills required to meet customer needs, communicate effectively and provide a positive customer experience.
Customer service skills are valued across almost every sector, making this qualification an excellent choice for learners interested in careers in business, retail, administration, hospitality, contact centres and a wide range of customer-facing roles.
This qualification forms part of a personalised learning pathway designed to help you develop the skills, knowledge and confidence needed for your next steps.
Every learner is individually assessed at the start of their programme and enrolled onto additional courses and support that best meet their needs, interests and career goals. Depending on your starting point, your study programme may also include:
- Functional Skills English
- Functional Skills Maths
- GCSE English
- GCSE Maths
- Level 1 Vocational Studies
- Level 2 Vocational Studies
- Level 1 Progression
- Level 2 Progression
- Personal and Social Development
- Work Experience
Our experienced tutors will work with you throughout your learning journey, helping you build the skills needed to progress into further education, apprenticeships or employment.
We have three course start dates throughout the academic year:
- September
- November
- January
Apply now to secure your place on the intake that works best for you.
This course is delivered at the following centres:
- Tameside Skills Centre
- Stockport Skills Centre
- Salford Skills Centre
- Manchester Skills Centre
- Wigan Skills Centre
Click on a centre the location and contact details.
Topics may include:
- Principles of excellent customer service
- Understanding customer needs and expectations
- Effective communication skills
- Building positive customer relationships
- Handling customer queries and complaints
- Problem-solving and conflict resolution
- Promoting products and services
- Working professionally and responsibly
- Developing employability and workplace skills
You may be eligible to apply for one or more of our bursaries if you meet the criteria.
More information about eligibility can be found in our policy here: Policies and Procedures, or by speaking with a member of our team at your centre.
- Qualification: City & Guilds Level 2 Certificate in Customer Service
- Level: 2
This course is FREE for:
- Young people aged 16–18
- Young adults aged 19–24 with an Education, Health and Care Plan (EHCP)
If you are unsure whether you are eligible, please contact our team for advice and support.
