Level 2 Certificate in Customer Service
If you are great with people, then customer service could be the career pathway for you. Customer service positions are available in nearly every sector such as retail, financial services, hospitality, sport and recreation.
The course will provide you with a solid introduction to the fundamentals of good customer service.
The start date will depend on which Training Centre you wish to study at.
Please contact your preferred Centre for further information.
To achieve the Level 2 Certificate in Customer Service, you must achieve 13 credits by completing the following units:
- Delivery of effective customer service
- Supporting the customer service environment
If you do not hold the relevant English and maths qualifications, you will work towards them as part of this programme.
Please contact your preferred Centre for further information.
Yes, you will receive an allowance of up to £30 per week.
On successful completion you will achieve a Level 2 Certificate in Customer Service.
There are no formal entry requirements however, you will need to attend an informal interview.
The course is FREE for anyone aged 16-18.
You can study this course at the following Training Centres:
- Harpurhey
- Longsight
- Salford
- Wigan
- Stockport
- Tameside
- Rochdale
- St Helens
You can find the contact information for the Training Centres here.
