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Level 2 Certificate in Customer Service - Study Programme

This Study Programme will help you to prepare for a career in Customer Service.
Level
2
Duration
20 weeks
Location
Training Centres

If you are great with people, then customer service could be the career pathway for you. Customer service positions are available in nearly every sector such as retail, financial services, hospitality, sport and recreation.

The course will provide you with a solid introduction to the fundamentals of good customer service.

When does the course start?

The start date will depend on which Training Centre you wish to study at.

Please contact your preferred Centre for further information.

What does the course cover?

To achieve the Level 2 Certificate in Customer Service, you must achieve 13 credits by completing the following units:

  • Delivery of effective customer service
  • Supporting the customer service environment

If you do not hold the relevant English and maths qualifications, you will work towards them as part of this programme.

When will I attend?

Please contact your preferred Centre for further information.

Will I receive an allowance?

Yes, you will receive an allowance of up to £30 per week.

What will I achieve?

On successful completion you will achieve a Level 2 Certificate in Customer Service.

What are the entry requirements?

There are no formal entry requirements however, you will need to attend an informal interview.

How much does the course cost?

The course is FREE for anyone aged 16-18.

Where can I study?

You can study this course at the following Training Centres:

  • Harpurhey 
  • Longsight
  • Salford
  • Wigan
  • Stockport 
  • Tameside 
  • Rochdale 
  • St Helens 

You can find the contact information for the Training Centres here.