On this course you will develop the essential knowledge of how to carry out customer service-related tasks, such as how to manage information and support events. Once you have completed the qualification, you will be able to apply your knowledge in a variety of industries and job roles.
The benefits of this course include:
This course can be started immediately.
The Level 2 Certificate in Principles of Customer Service qualification is made up of the following units:
On successful completion, learners will achieve a Level 2 Certificate in Principles of Customer Service.
You must have a live internet connection via wifi, any 3G or 4G network and a modern internet browser such as Chrome, Safari or Firefox. If using Internet Explorer, we always recommend using the latest version.
You must have access to desktop PC, laptop or any Android or iOS compatible mobile device.
You must possess a solid knowledge of the English language and have a basic level of IT knowledge and be familiar with using a computer.
You must have a genuine desire to succeed.
This course is delivered online.
The course is FREE for anyone who meets the eligibility requirements, please email us to find out more.