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Level 2 Certificate in Principles of Customer Service

This flexible, online qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role.
Level
2
Duration
8 - 12 weeks
Location
Online Learning

On this course you will develop the essential knowledge of how to carry out customer service-related tasks, such as how to manage information and support events. Once you have completed the qualification, you will be able to apply your knowledge in a variety of industries and job roles.

The benefits of this course include:

  • Learn from your own home, in your own time
  • Achieve a nationally recognised level 2 qualification
  • Access to online learning and assessment materials
  • Support from a subject specialist tutor
  • Funding available – speak to one of our team for more information and to see if you are eligible

When does the course start?

This course can be started immediately.

What does the course cover?

The Level 2 Certificate in Principles of Customer Service qualification is made up of the following units:

  • Principles of customer service and delivery
  • Understand customers
  • Understand employer organisations
  • Understand how to communicate with customers
  • Understand how to handle customer information
  • Understand how to resolve problems and deliver customer service to challenging customers
  • Understand how to develop customer relationships
What will I achieve?

On successful completion, learners will achieve a Level 2 Certificate in Principles of Customer Service.

What are the entry requirements?

You must have a live internet connection via wifi, any 3G or 4G network and a modern internet browser such as Chrome, Safari or Firefox. If using Internet Explorer, we always recommend using the latest version.

You must have access to desktop PC, laptop or any Android or iOS compatible mobile device.

You must possess a solid knowledge of the English language and have a basic level of IT knowledge and be familiar with using a computer.

You must have a genuine desire to succeed.

Where will I study?

This course is delivered online. 

How much does the course cost?

The course is FREE for anyone who meets the eligibility requirements, please email us to find out more.