Operations Manager Apprenticeship
Operations Managers lead teams and manage projects to deliver organisational goals. They work across private, public and third sectors, ensuring smooth operations and compliance with policies and legislation. This role combines leadership with operational and project responsibilities, requiring strong communication and strategic thinking.
Typical Job Titles
- Operations Manager
- Department Manager
- Regional Manager
- Divisional Manager
- Specialist Manager
You can start this apprenticeship at any time, please contact us for further information.
Knowledge
- Operational and project management
- Business planning, KPIs and continuous improvement
- Finance, budgeting and forecasting
- Change management and risk management
- Data security and technology use
- Leadership styles and team motivation
Skills
- Lead and manage teams effectively
- Deliver operational plans and manage projects
- Communicate and build relationships
- Manage resources and budgets
- Coach and mentor team members
Behaviours
- Professionalism and integrity
- Inclusive and collaborative leadership
- Adaptability and resilience
- Commitment to continuous improvement
This is a work-based learning programme which is supported by:
- Tutor-led interactive virtual workshops
- Self-study learning activities
- Completion of CMI approved written assessments
- Completion of a work-based project
- Industry and teaching/coaching experts
- Continuous reflective professional discussions
The underpinning qualification for this apprenticeship standard is the CMI Level 5 Diploma in Management and Leadership.
This apprenticeship aligns with the Chartered Management Institute (CMI) for Associate Membership. It also aligns with the Institute of Leadership (ILM) for Associate Membership to support professional recognition, career development and progression.
The entry requirement for this apprenticeship will be decided by each employer however, it is recommended that you have a GCSE grade 4/C or above in maths and English or level 2 equivalent.
If you do not hold the recommended English and maths qualifications then, you will need to achieve these prior to taking the end-point assessment.
Functional Skills is no longer a mandated requirement for apprentices aged 19 or above. However, some programmes may have minimum entry level requirements for English and maths due to the nature of the programme. Apprentices who wish to opt out of Functional Skills must have approval from their employer.
There is no cost to the apprentice. Please get in touch for further information.
If you are an employer, please visit: GC Education & Skills Business | Operations Manager Level 5
Project with report
Apprentices will complete a project and write a report. The title and scope must be agreed with the EPAO at the gateway.
Apprentices need to prepare and give a presentation to an independent assessor. Their presentation slides and any supporting materials should be submitted at the same time as the project output. The presentation with questions will last at least 60 minutes. The independent assessor will ask at least 6 questions about the project and presentation.
Professional discussion underpinned by a portfolio of evidence
Apprentices will have a professional discussion with an independent assessor. It will last 60 minutes. They will ask at least 6 questions. The questions will be about certain aspects of your occupation. They need to compile a portfolio of evidence before the EPA gateway. They can use it to help answer the questions.
EPA stands for End-Point Assessment.
It is the final stage of an apprenticeship, where apprentices are assessed to ensure they have gained the necessary knowledge, skills, and behaviours outlined in their apprenticeship standard.
The EPA is conducted by an independent assessment organisation and can involve various methods such as exams, projects, professional discussions, or presentations. Successfully passing the EPA is required for the apprentice to complete their apprenticeship and receive certification.
An EPAO (End-Point Assessment Organisation) is an independent body responsible for conducting the End-Point Assessment (EPA) for apprenticeships. The EPAO ensures that the assessment is carried out impartially and in line with the apprenticeship standard.
They are responsible for verifying that apprentices have met all the necessary criteria to complete their training and are ready for their role in the workplace.
Key responsibilities of an Operations Manager include:
- Leading and managing teams
- Creating and implementing operational plans
- Managing projects
- Overseeing budgets and financial performance
- Handling change management
- Developing and managing talent within the organisation
