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Operations/Departmental Manager Apprenticeship

This apprenticeship is designed for people who currently hold a management position and would like to advance their skills and knowledge with a view to progress.
2 years

An Operations/Departmental Manager is a middle management role which manages teams and/or projects, achieving operational or departmental goals and objectives.

This role can be in all sizes of organisation in the private, public or voluntary sector and will be accountable to a more senior manager, head of department, or small business owner as part of the delivery of the organisation’s strategy.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Download the brochure here.

When does the course start?

You can start this apprenticeship at any time, please contact us for further information.

What does the course cover?

On this apprenticeship programme you will develop the following knowledge, skills and behaviours:

Organisational Performance – delivering results

  • Operational Management 
  • Project Management
  • Finance

Interpersonal Excellence – managing people and developing relationships

  • Leading People 
  • Managing People 
  • Building Relationships 
  • Communication 

Personal Effectiveness - managing self

  • Self-Awareness 
  • Management of Self 
  • Decision Making 
When will I attend?

This is a work-based learning programme which is supported by:

  • Tutor-led interactive virtual workshops
  • Self-study learning activities
  • Completion of CMI approved written assessments
  • Completion of a work-based project
  • Industry and teaching/coaching experts
  • Continuous reflective professional discussions
What will I achieve?

The underpinning qualification for this apprenticeship standard is the CMI Level 5 Diploma in Management and Leadership.

On successful completion, there is the opportunity to register for full membership with the Chartered Management Institute and/or the Institute of Leadership & Management, to support professional recognition, career development and progression.

What are the entry requirements?

The entry requirement for this apprenticeship will be decided by each employer however, it is recommended that you have a GCSE grade 4/C or above in maths and English or level 2 equivalent.

If you do not hold the recommended English and maths qualifications then, you will need to achieve these prior to taking the end-point assessment.


How much does the course cost?

There is no charge to the apprentice. The funding band value for this apprenticeship standard is £7000.