Administration Apprentice

About this opportunity

A fantastic opportunity to join a fast-growing online fashion business as a business administration apprentice. You will assist in the day-to-day running of the business and IT functions, working with the colleagues in wider business.

A normal day would include:

• To support the back office with administration duties such as collating data and assisting with reporting duties.
• Produce accurate records and documents including emails and files.
• Being a positive influence on the team and promoting the highest standard of customer service.
• Using and becoming skilled on our computer system to manage and monitor customer and supplier data well as the MS Office suite.
• Using Microsoft Excel and helping to produce accurate documents.
• Handle confidential customer information as per our procedures and GDPR regulations.
• Communicating effectively with the team, seeking advice when necessary, being supportive and making recommendations for improvements or presenting solutions where appropriate.
• Communicating with customers over the telephone and maintaining ongoing contact with client. Assisting with Customer Service via inbound calls and emails.
• Writing emails or letters to help create proposals or answer customer queries.
• Updating our CRM (customer relationship management system).
• Inputting data and recording information accurately.
• Taking responsibility for the work you carry out.
• Learn and understand the relevant legislation that applies to the company and the work we do.
• Develop your own goals and objectives that contribute to the growth of the company.
• Ad hoc duties will also include filing, shredding, photocopying, and scanning and general office responsibilities
• Apprentice must keep a log of everything learned for the apprenticeship and ensure that work is produced in a timely manner.

What you could go on to do
We are a growing business so further opportunities will be available to the right person

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• 5 GCSE’s including Maths and English grade A-C/9-4

Personal Qualities

• Positive attitude
• Proactive
• Punctual and reliable
• Fast learner
• Able to work to deadlines
• Prioritise own workload effectively
• Able to solve problems independently
• Eye for detail
• Team oriented
• Able to work using own initiative
• Committed and enthusiastic

Skills

• Good existing knowledge of Microsoft IT Packages
• Excellent IT skills
• Good telephone manner
• Good organisation skills
• Confident oral and written communication skills.
• Strong communication skills