Apprentice Customer Service Advisor

About this opportunity

A fantastic opportunity is available at Healthwork Occupational Health in Stoke on Trent. The role will be to provide a high standard of customer care to the customers allocated in their team.

A normal day would include:

• Answering customer telephone and email queries
• Booking appointments
• Preparation of clinics
• Scanning of paperwork
• Checking and distribution of reports
• Liaising with clinical staff
• Dealing with customer face-to-face
• Preparing management information
• GP/Specialist report chasing
• Being part of customer contract meetings
• Assist team leader to providing effective and efficient contract management for all Healthwork internal and external customers
• Assist team leader to provide first point contact and ensure the smooth running of the Healthwork office
• Provide effective customer relationships at Healthwork

What you could go on to do
It is expected that following a successful apprenticeship, a full-time position will be made available based on company finances at the time.

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• GCSE Maths & English grade A*-C/9-4

Personal Qualities

• Someone who is willing to learn
• Reliable
• Good communicator
• Good timekeeper
• Positive attitude
• Team player
• Smart appearance

Skills

• Excellent communication
• High attention to detail
• Good verbal and written English
• Able to work within a team independently
• Typing/Computer skills – essential
• Good problem-solving skills
• Polite manner
• Time management