Apprentice Receptionist

About this opportunity

This is a great opportunity for someone to join a growing organization. As Receptionist you will oversee all aspects of running day-to-day duties of the reception area and assist the Accommodation Manager with their daily tasks.

As Receptionist, your tasks would typically include:

• To be the first point of contact for residents and visitors at “Riverside House”
• Have a professional telephone manner
• To be the first port of call for any issues that arise, logging and dealing with any queries or complaints
• Assist with any enquiries that come through and update the enquiries spreadsheet
• Look after the welfare of students and, where appropriate, liaise with the Management Company and University
• Obtain and log all details of the students including all emergency information
• Respond to emergencies and contact appropriate parties when needed.
• Assist and conduct ‘move in’ and ‘move out’ residents and ensuring all relevant documents have been obtained
• Assist the Accommodation Manager with the back-office filing
• Ensuring we have all documentation in from student that is necessary and chasing when necessary
• Maintaining the resident record system and cross referencing all details to ensuring all information is correct and up to date
• Receive post and distribute as well as log parcels and accept deliveries.
• Able to handle petty cash and fill in appropriate forms and ensure it is correct
• Book, order and obtain payment for any extra services required by the residents such as private cleans, laundry, printing etc
• Complete and update all logs i.e. overnight guests, loss of keys etc. daily or as necessary
• Ensure that the reception areas are kept clean and tidy
• Supervise and undertake, when necessary, periodic checks of communal kitchens, bedrooms, communal grounds and bin store and keeping track of those findings
• Periodic checks of key fob logs – investigate any anomalies / concerns and report as well as administering new key fobs
• Arrange for maintenance and housekeeping to attend to any issues
• Supervise housekeeping, maintenance, external grounds maintenance, refuse collection, window cleaning and security staff to ensure smooth running of day to day activities within the building.
• Ensure daily routine jobs are completed as well as liaising with the Head Housekeeper to get a daily update and their jobs
• Post information notices for the students
• Assist with the issuing of notices to students in respect of non-compliance of house rules and regulations and tenancy agreement
• Maintain log of broken or damaged appliances and liaise with Management Company/ Letting Agents regarding these
• Assist with marketing student accommodation, helping with the social media and by way of publishing a regular student newsletter
• Ensure you have knowledge of all office procedures
• Maintaining the important contact list making sure all details are up to date
• Overlook the CCTV and ensure security is always effective
• Ensure Health & Safety is considered in the day to day running of the business and accommodation
• To be sensitive to cultural differences

What you could go on to do
Possible progression within the company and progression onto the next level apprenticeship.

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

What you should have to apply

• GCSE Maths & English grade A*-C/9-4

Personal Qualities

• Ability to keep calm under pressure
• Well presented
• Tact and diplomacy

Skills

• Flexible
• Energetic and enthusiastic
• Excellent written and communication skills
• Good IT knowledge
• Solve problems quickly
• Good organisational skills
• Prioritise workload
• Have reasonable knowledge of Health & Safety and Security