Apprentice Receptionist / Customer Service Advisor

About this opportunity

Do you have good people skills? This is a great opportunity to join a city centre organisation as a Customer Service Apprentice. The job holder will provide a high standard of customer care to the customers allocated in their team.

A normal day would include:

• Answer telephones following Healthwork process
• Deactivate office alarm when entering the building in the morning
• Greet customers and ensure they have signed the relevant signing in book
• Check and scan copies of ID for medicals/vaccines/blood testing
• Update calendars with customer attendance
• Work effectively with all internal and external customers
• Book basic medicals if required
• Maintain refreshments in the waiting room
• Opening and sorting of post, date stamping, ensuring that it is dealt with accordingly
• Ensure that Customer and Healthwork data is stored and recorded accurately
• Prepare and distribute daily parking list
• Hand out clinical paperwork to the relevant clinician on the morning of the clinic
• Check defibrillator reading daily
• Check fridge temperatures daily
• Work closely with all Healthwork teams to ensure efficient contract management of new and existing contracts
• Liaise with new customers to ensure a smooth integration into services provided by Healthwork
• Ensure that referrals and appointments are managed efficiently for customers
• Maintain both electronic and manual records accurately
• Ensure that Customer and Healthwork data is stored and recorded accurately
• Ensure compliance with all contractual Key Performance Indicators (KPI) for all customers
• Preparing clinics by getting files ready, attaching electronic files to the calendars and ensuring that paperwork/forms are available for clinics
• Provide an effective telephone and reception service that requires tact and diplomacy when dealing with requests and referrals
• Comply with all Healthwork policies and procedures

Communication
• Promote effective communication skills within the CST
• Efficiently and effectively manage all types of communication from Healthwork internal and external customers e.g. email, telephone calls, letters and faxes
• Dealing sensitively with any complaints, problems or issues arising and where necessary referring the situation to the relevant Manager as appropriate
• Participate in team meetings and performance reviews
• Promote effective communication skills within the reception area
• Seek advice when managing difficult situations
• Efficiently and effectively manage all types of communication from Healthwork internal and external customers e.g. email, telephone calls, letters and faxes
• Dealing sensitively with any complaints, problems or issues arising and where necessary referring the situation to the relevant Manager as appropriate
• Call GPs/SPs weekly to obtain an update of the requested patient reports
• Participate in team meetings and performance reviews

Information Technology
• To maintain a working knowledge of Information Technology applications such as Microsoft Word, Excel, PowerPoint
• To maintain a working knowledge of the Healthwork on-line Portal system
• To provide input into the future development of the Healthwork on-line Portal system

Confidentiality
• Maintain the confidentiality of information about clients, staff and other business in accordance with professional codes of conduct and relevant legislation such as the General Data Protection Regulations
• Maintain business confidentiality in line with Healthwork policies and procedures

What you could go on to do
There are real progression opportunities for the right person.

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• GCSE Maths and English A-C/9-4

Personal Qualities

• Confident
• Hardworking
• Good timekeeping skills

Skills

• Excellent communication skills
• Well organised
• Able to work under own initiative
• Team Player