An exciting opportunity is available for a full time Customer Service Apprentice to join Lets Talk Fleet’s friendly team at their head office in Salford. This is a flexible role which will include sales and administration responsibilities.
A normal day would include:
• Responding to customer enquiries by telephone and email
• Processing quotations, sales and vehicle delivery requests,
• Inputting customer data and product information
• Vehicle ordering and delivery support
• Support the maintenance of CRM data and in time full new customer account management
How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be
How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
• 5 GCSEs A-C/9-4 including Maths and English
Developing self:
• Take ownership for keeping service knowledge and skills up-to-date.
• Consider personal goals and propose development that would help achieve them
Being open to feedback:
• Act on and seek feedback from others to develop or maintain personal service skills and knowledge
Team working:
• Frequently and consistently communicate and work with others in the interest of helping customers efficiently
• Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice
Equality – treating all customers as individuals:
• Treat customers as individuals to provide a personalised customer service experience
• Uphold the organisations core values and service culture through your actions
Presentation – dress code, professional language:
• Demonstrate personal pride in the job through appropriate dress and positive and confident language
“Right first time”:
• Use communication behaviours that establish clearly what each customer requires and manage their expectations
• Take ownership from the first contact and then take responsibility for fulfilling your promise
Interpersonal skills:
• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery
Communication:
• Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand
Influencing skills:
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the organisation
Personal organisation:
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines
Deal with customer conflict and challenge:
• Demonstrate patience and calmness
• Show understanding of the customer’s point of view
• Use appropriate signposting or resolution to meet the customers’ needs and manage expectations
• Maintain informative communication during service recovery
A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintaining an excellent service level to ensure a positive experience for all customers.
A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintaining an excellent service level to ensure a positive experience for all customers.
This is an exciting opportunity for a sales professional with a passion for financial technology and a desire to help businesses thrive in the digital economy.