Customer Service Apprentice

About this opportunity

This is an exciting opportunity to work as a Customer Service apprentice in an education environment. The successful candidate will work on the campus frontline.

A normal day would include:

Working as a Customer Service Apprentice the main duties and responsibilities will be:

• Ensure all visitors are welcomed to the University
• Deal with enquiries and assist pupils, parents, and outside agencies according to office processes
• Arrange visits for parents and students to attend to for a tour around the campus premises.
• Deal with internal and external telephone calls in a professional manner, filtering calls as necessary and taking and distributing messages, giving information to enquires and accurately recording information received
• Make phone calls to parents, outside agencies and the LA following all office procedures on confidentiality
• Provide information and guidance to potential students regarding the education offering at Staffordshire university.
• Deal with incoming general emails, filtering and forwarding to the correct recipient
• Providing a high level of service when dealing with new and existing enquiries.
• Using the internal intranet to maintain records both manually and electronically, producing routine information as required
• Keep up to date with all the courses the University offers to students.
• Manage relationships with external partners to help generate student cohorts for the Degree programmes.
• Use the internal systems to log all activity.
• Distributing information to potential students and University partners.

At the end of your time with the University you will achieve the Level 2 Customer Service Level 2 Apprenticeship as well as valuable work experience, that will provide you with the best chance possible of being offered a full-time position.

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• GCSE A-C/9-4 in Maths and English

Personal Qualities

• Able to communicate effectively at all levels
• Motivated and enthusiastic
• Presentable appearance
• Fun and friendly personality
• Reliable and conscientious

Skills

• Good organisational skills and ability to work on own initiative
• Ability to work independently and as part of a team
• Good time management skills
• Willingness to undertake any training provided
• Team player
• Excellent communication skills