Customer Service Practitioner

About this opportunity

DB Couriers are looking for a Customer Service practitioner to join their busy sales team. The role is varied, and no two days are the same. You will be dealing with a variety of different clients as well as drivers, suppliers, and subcontractors.

A normal day would include:

• Data Entry
• Book jobs on inhouse system from emails
• Reply to emails from clients requesting bookings quotes and proof of deliveries
• Chase missing purchase orders via email and phone
• Order stationary
• Book vehicles in for repairs and keep a log
• Add new clients to system ensure all information has been filled in correctly
• Insurance queries
• Book interviews
• Create Eshots and social media posts

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• 5 GCSE’s A-C/9-4 including Maths and English

Personal Qualities

• We are looking for an outgoing person who has good people skills and isn’t afraid to get on the phone

Skills

• Strong communication skills
• Good telephone manner
• Willing to learn
• Problem solving