Customer Service Apprentice

About this opportunity

Kenworthy’s Chambers are looking for a confident and friendly administration clerk to assist our Senior Clerks and Chambers Administrator. Kenworthy’s Chambers is recognised as a leading set of Barrister’s based close to Manchester City Centre.

A normal day would include:

Key tasks and responsibilities

• Assist Senior Clerks and Chambers Administrator
• Answer the phones and direct calls direct as appropriate
• Meet and greet clients at reception and provide clients with refreshments
• Always operate visitor book
• Deal with all incoming/ outgoing post including DX, Secure, Tracked, Royal Mail and My Hermes
• Ensure outgoing mail is ready for 4pm daily
• Filing of documents and receipts
• To keep stocks replenished and make sure all conference rooms to ensure professional standards
• Manage all conferences to allocate relevant rooms
• Create a weekly conference timetable for clerks
• Booking video links and assisting barristers or clients with video link
• Provide awareness of our Health & Safety policy and Fire regulation procedures to clients using Chambers’ facilities
• Provide security measurements, communication via intercom for clients at doors, any use of CCTV cameras required.
• To update staff sign in book with relevant absences.
• Receive e-mails daily and action as appropriate
• To check voicemail messages and action as appropriate
• Check ‘To Do List’ entries and action as appropriate
• Comply with Qualitymark regulations in line with Role responsibilities
• To conduct any general tasks which are required for the general & efficient running of Chambers

What you could go on to do
There is much potential to progress in recruitment - opportunities are endless and there are so many avenues to go down such as a Barrister’s Clerk, Personal Assistant or an Events Assistant.

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• 5 GCSE A-C/9-4 including Maths and English

Personal Qualities

• Enthusiastic
• Confident
• Hardworking

Skills

• Attention to detail/commitment
• Understanding of the working roles of Chambers support staff to ensure delivery of correct calls
• Good time management and organizational skills
• Sound knowledge of Microsoft packages and IT skills
• Good Interpersonal skills with professional clients
• Attention to detail