Customer Service Apprentice

About this opportunity

Weedon Corrugated Products Limited have a fantastic opportunity available. You will be reporting directly to the Sales and Commercial Office Manager, carrying out a range of essential office duties.

A normal day would include:

• Learn and become adept on all the IT systems the business uses including becoming confident in the use of all Microsoft Office Packages such as Word, Excel, Powerpoint, and Outlook
• Capable of composing emails and general correspondence under the direction of their supervisor
• Assisting with the extraction of details from reports/documents
• Collating and adding data to packaging database where appropriate
• Assist members of staff with all areas of customer service, including estimating, order entry, invoice queries and any non-conformance related issues
• Confident in developing wider team relationships and supporting staff in those areas as required, becoming a positive influence and promoting the highest standard of customer service
• Assist in the development and implementation of ‘projects and improvement initiatives’ and identify where improvements in any area of work can be achieved.
• Have a can-do attitude to enable problem solving
• To work in line with the company mission, vision and values
• Communicating with our customers either on the phone, social media or email
• Understanding the business processes, the policies we have and the legislation we work under
• Taking responsibility for the work you carry out
• Apprentice must keep a log of everything learned for the apprenticeship and ensure that work is produced in a timely manner

What you could go on to do
Advancement within the group is possible for successful candidates

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• Minimum of 5 GCSE grade A-C/9-4 including Maths and English

Personal Qualities

• Reliable
• Punctual
• Well mannered
• Clean and smart appearance

Skills

• Good communication, written and organisational skills
• Ability to problem-solve using existing procedures to perform straightforward tasks
• Capable of performing basic mathematics
• Ability to deal diplomatically with other departments and individuals