Customer Service Apprentice

About this opportunity

We currently have a fantastic opportunity for a passionate Customer Service Apprentice to work at The Fragrance Shop in Trafford Park! You will become a confident communicator and develop an understanding of how to keep customers needs central.

A normal day would include:

• Answer a high volume of calls, emails and live chat whilst maintaining a rapid response rate according to agreed standards
• Log information from calls received, file correspondence/data where required and maintain detailed and accurate records
• To ensure enquiries are dealt with efficiently and are handled empathetically, professionally and in line with the values and beliefs of the company
• Provide information, support, and advice to our customers
• Place customer orders via the admin console
• Provide multi-channel customer service
• Keep a record of all inquiries, comments, and complaints
• Collect customer feedback
• Interact with store staff members to discuss any enquiries or queries customers may have and consider the best solution

What you could go on to do
Possible progression within the company and progression onto the next level apprenticeship.

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• GCSE Maths & English grade A*-C/9-4

Personal Qualities

• Organised
• Reliable
• Adaptable and flexible

Skills

• Service Focused
• Experience in customer service
• Strong communication skills
• Ability to work under pressure