Apprentice Customer Service Administrator
About this opportunity
A great opportunity is available at String Infusion assisting with general office duties and provide administrative support to the Directors and Support Staff. The successful applicant will complete a level 2 customer service apprenticeship.
A normal day would include:
• Assist in answering the telephone and filter calls to the appropriate person
• To deal with incoming and outgoing emails - To receive e-mails daily and action as appropriate
• Assist with telephone enquiries from clients regarding new bookings
• Check ‘To Do List’ entries and action as appropriate
• Assist with event preparation and organising equipment
• Comply with any reasonable task relating to the efficient operation of events
How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be
How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
What you should have to apply
• 5 GCSE A*-C/9-4 Maths and English
Personal Qualities
• Friendly and approachable attitude
• Enthusiastic
• Confident
• Hardworking
Skills
• Excellent and polite telephone and client care manner
• Good time management and organisational skills
• Ability to work under pressure and within deadlines
• Ability to prioritise work
• Excellent IT skills and Microsoft office
• Ability to work as part of a team and to work unsupervised
• Good communication and negotiation skills
• Tact and diplomacy when dealing with clients
• Be able to take and respond to instructions in a timely manner
Location
Customer Service Apprentice
A Customer Service apprentice is needed to join the team to support with offering communications to external customers both existing and new, along with supporting the work of colleagues.
Customer Service Apprentice
A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintaining an excellent service level to ensure a positive experience for all customers.
Customer Service Apprentice
A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintaining an excellent service level to ensure a positive experience for all customers.
