Workplace Pension Apprenticeship

About this opportunity

Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds.

Please apply for this vacancy at the following link:
https://careers.wtwco.com/job/17012311/2023-workplace-pensions-administrator-apprenticeship-level-3-redhill-gb/

Performance Objectives:

Excellence
• Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur
• Consistently provide a quality customer experience to clients/members
• Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator / Team Leader
• Deal with simple queries and requests by the use of standard letters and reference to procedures
• Recognise and escalate potential problem and potential complaint cases
• Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator
• Seek clarification where errors are made
• Monitor own workflow to ensure service levels are achieved
• Accurately perform manual calculations
• Know and live the firm’s values

People
• Assist the wider team in more complex / project work when required
• Support colleagues for holiday cover and workload peaks
• Accountable for own development, identifying and raising any learning needs with Senior Administrator
• Update and maintain skills matrix

Clients
• Help to provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand
• Develop knowledge of clients’ pension schemes
• Build a relationship with the clients
• Be a point of reference for standard automated cases

Financial
• Ensure timely completion of timesheets
• Ensure chargeable hours targets are met

Training & Qualifications
This Apprenticeship is an 18-24 months programme where you will be provided on the job training and a highly competitive study support package for the Award in Pensions Essentials (RFQ) this qualification is designed to support and acknowledge the training and development of new pension administrators or those who need an introduction to pensions. You will be fully supported by WTW and our official government approved Training Provider throughout the duration of the programme.

How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

What you should have to apply

• Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent

Personal Qualities

• Interpersonal skills to include good written and verbal communication
• Able to work well under pressure and meet targets

Skills

• Able to work to a high level of accuracy
• Customer and quality focussed
• Computer literate
• Experience in either DB or DC pensions administration would be an advantage, but not essential