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Customer Service Apprentice

Reference No: 35964
DB Couriers
Weekly salary
Hours per week
Gorton North
M18 8EF

About this opportunity

DB Couriers have a vacancy for a Customer Service apprentice to join their team to support the business in offering communications to external customers both existing and new, along with supporting the work of internal employees.

What will the apprentice be doing?
Working closely with the Customer Service Manager and Customer Advisors, you will complete a variety of administration tasks, your main responsibilities and duties will include, although not be limited to:

• Liaising with customers, suppliers, contractors etc
• Completing forms, scanning, photocopying, and updating spreadsheets
• Keeping accurate records
• Answering the phones in a professional manner, assisting with queries, and taking messages
• Monitoring the email accounts

What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Customer Service Specialist Apprenticeship Standard, which includes:
• Excellent work experience
• End-Point Assessment (EPA)

What is the expected career progression after this apprenticeship?
Full-time employment prospects for the right apprentice upon completion of level 3 apprenticeship.

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on to see how you would get there and how long it would take.

What you should have to apply

• GCSE or equivalent English and Maths (Grade 9-3/A*-D) essential

Personal Qualities

• Good listener
• Polite
• Hardworking
• Punctual
• Good attendance
• Willing to learn
• Positive
• Approachable
• Motivated
• Flexible


• Communication skills
• IT skills
• Customer care skills
• Team working
• Knowledge of Microsoft Office


ManchesterM18 8EF
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