Sales Support and Network Services Apprentice

About this opportunity

Avoira has an exciting opportunity for Business Administration Apprentice to join their team. You will provide administrative support to the Field Sales Teams and be part of the team which provides and delivers goods and services.

Responsibilities:

• Processing of sales orders for the Field Sales Team and raising associated paperwork
• Maintain data system records
• Billing of goods and services
• Progress projects, liaise with other departments and teams
• Assist with provisioning and management of network services to our customers
• Respond quickly and efficiently to incoming telephone calls
• Deal with billing enquiries
• Assist with administration and customer hospitality during appointments, demonstrations, exhibitions and open days
• Assist with the booking of training courses and accommodation for our staff, internal meeting rooms and shared resources
• Stationery ordering and upkeep

Key Outcomes:
Successfully deliver an outstanding service to all customers
Resolve any customer issues in a timely and efficient manner
Effectively support our sales teams and colleagues

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

GCSE Maths & English grade A*-C/9-4

Personal Qualities

• Integrity
• Professionalism
• A strive to be brilliant
• Approachable
• Friendly
• Responsive
• Passion
• Commitment

Skills

Essential:
• Ability to work on own initiative or as part of a team, adhering to established processes and procedures.
• Reliable, responsible, well organised self-starter
• Effective communicator
• Able to master new technologies quickly and effectively
• Ability to embrace change and provide constructive ideas for improving service, working methods and environment
• Excellent working knowledge of Microsoft packages – Excel, Outlook and Word

Desirable:
• Good working knowledge of distribution and financial software
• Telecoms or similar service industry background would be advantageous