Apprentice IT Support Operative

About this opportunity

You’ll play a pivotal role in resolving technical issues, providing support & contributing to ongoing IT projects. This role involves supporting the business with all aspects of IT support & IT infrastructure to ensure operational effectiveness.

Daily duties will include:

• User Creation
• System Backups
• Problem Solving
• PC/Laptop building/installing
• Helpdesk Ticket Resolution
• Documentation
• Cyber Security
• Patching

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

GCSE A*-B/9-7 English and Maths
IT Qualification at GCSE or A - Level

Personal Qualities

Friendly
Approachable
Positive attitude

Skills

Essential Skills:
• Strong troubleshooting and problem-solving skills
• Excellent communication skills, ability to work with people from across the business
• Ability to work independently and manage multiple tasks effective

Desirable Skills:
• Relevant Certifications (e.g. Microsoft certified, ITIL, CompTIA)
• Knowledge of Linux systems and environments
• Familiarity with ITIL best practices
• Experience in cybersecurity protocols and tools