Customer Service Apprentice

About this opportunity

In this interesting and exciting role will be responsible for supporting the day-to-day running of the parts department, including receiving and processing orders, checking and organising stock, and supplying parts to the workshop team.

A normal day would include:

• Taking incoming and making outgoing calls to suppliers and internal teams
• Ordering and sourcing parts required for workshop jobs
• Checking deliveries and booking parts into stock
• Picking and issuing parts to technicians in a timely manner
• Updating the system with accurate parts and stock information
• Assisting with stock control and carrying out regular stock checks
• Ensuring correct parts are allocated to jobs to meet completion times
• Dealing with parts enquiries from workshop staff and customers
• Maintaining a clean and organised parts department
• Returning incorrect or faulty parts to suppliers where required
• Supporting the team to ensure smooth workshop operations
• Building good working relationships with suppliers and colleagues
• Being a team player and displaying a positive attitude towards team work, team members and customers

How you will be supported.
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
From an employer perspective you will be assigned a mentor who will train and coach you through the Parts Advisor role, Starting with the basics of customer booking and appointments, learning the computer systems, progressing to job shadowing with customers face to face, ultimately towards the end of the apprenticeship you will have the opportunity to progress onto a Business Administration apprenticeship level 3.

What will happen next.
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete.
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• GCSE Maths and English A*-C/9-4

Personal Qualities

• A desire to make a difference
• Focused
• Communication skills both written and verbal
• Positive attitude
• Keen to develop

Skills

• Excellent communication skills
• Strong attention to detail
• Ability to build relationships
• Being a team player with a can do attitude
• Ability to remain calm and professional