IT Apprentice

About this opportunity

Help support the IT infrastructure of a research Institute providing support for hardware and software-related services as well as the externally facing communication channels. Includes secondment opportunities with the central Computer Services Dept

An opportunity exists for a motivated and enthusiastic individual with a keen interest in IT and communication to help promote and support work of a University research Institute.

With the training and support of the central CSD support team you will be a first contact point for all IT-related queries within the Institute, resolving hardware and software issues where possible and liaising with the central team when necessary

You will work closely with the Institute Communications Officer to support the collation of information for the upkeep and continued development of the web site, blog and social media feeds. Collating information in a systematic way, chasing up missing contributions and new copy.

Day to day duties may include:

• Regularly reviewing our various email and address databases to ensure that the information we’re circulating about the Institute is reaching the right audience both internally and externally

• Gaining an understanding of University web content management system and being able to update content in line with the internal communication strategy
• Helping with the logistical organisation of outreach events and being on hand to help run events

• Being trained to manage AV equipment to help support live broadcasts and recording of seminars and helping to edit and upload video recorded at events to the Intranet

• Undertaking routine checks of our website for errors, broken links, out of date news or content

• Producing regular reports from both the website (using Google Analytics) and our Twitter account to inform the Communication Strategy Group

• Day to day management and maintenance of Institute using social media, including Facebook, Twitter, Instagram and other mobile apps.

On successfully completing your apprenticeship you will have access to internally advertised opportunities at the University of Liverpool.

How you will be supported
Full training and support will be provided by expert training and assessment staff for example The Skills Company. You will have weekly contact meetings with Institute mentors and will also have the opportunity for secondment to both the Computer Services Department and the Marketing and Communications department

What will happen next
New applicants who meet the basic entry requirements of the role will be contacted by The Skills Company to discuss the vacancy. This will be by phone. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.merseytravel.gov.uk/ to see how you would get there and how long it would take.

What you should have to apply

Minimum of 3 GCSE's at Grade C and above in English, Math's and ICT
Recruitment arrangements

Personal Qualities

Dependable reliable good interpersonal skills, ability to work as part of a team, ability to prioritise work and work to deadlines
Good attention to detail and high level of accuracy
Good interpersonal skills and ability to interact with individuals at all levels in the University
Understanding of the importance of managing both personal and professional social media accounts

Skills

Ability to produce a high quality and quantity of work with excellent attention to detail, spelling and grammar.
Ability to communicate information in a concise and appropriate way to a range of possible audiences
Good time management skills and organisational abilities
Computer skills, knowledge of Microsoft Office, familiarity with social media and mobile applications
Confident internet-user essential, some experience of website editing would be an advantage