Apprentice Customer Service Advisor/Administrator

About this opportunity

This is a new and exciting opportunity with Roanza Truck & Van. You will provide excellent customer service, dealing with customer’s requirements and ensuring that customer queries are handled quickly and efficiently.

A normal day would include:
•To raise vehicle job cards for each job and pass to workshop control for scheduling, ensuring that all service documentation is completed as accurately as possible and that customer records are maintained
•To notify customers of all problems or additional work required and keep them fully informed of the progress of the work throughout the time of the repair
•Greet customers and their vehicle in a friendly and professional manner
•Keep customers fully and regularly informed of changes to costs and expected completion times/dates
•To ensure that all customer complaints are dealt with both speedily and effectively
•Ensure that all administration is dealt with promptly and correctly
•Actively selling after-sales services in a customer-oriented manner

Roanza Mercedes Benz Truck and Van have dealerships at Warrington, Deeside, East Manchester, Liverpool, Doncaster, Stoke-on-Trent and Trafford Park, offering customers a one stop shop for sales, service, maintenance and supply of parts.

What you could go on to do:
Potential to progress within this company and you would be able to progress onto a level 3 apprenticeship.

How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there:
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

GCSE A-C/4-9 in maths and English

Personal Qualities

To be able to listen and question
Flexible
Team player
Disciplined work approach
Attention to detail/commitment

Skills

Good Microsoft skills
Good organisational skills