This is an excellent opportunity to start your career as a customer service apprentice. This company is committed to training staff and the opportunities are brilliant. The role will be varied and cover all aspects of customer service.
A normal day would include:
• Managing large amounts of incoming calls
• Identifying and assessing customers’ needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Meeting personal/customer service team sales targets and call handling quotas
• Handling customer complaints, provide appropriate solutions and alternatives within the time limits
• Keeping records of customer interactions, processing customer accounts and file documents
• Following communication procedures, guidelines and policies
• Going the extra mile to engage customers
Buy it Online is a supplier and importer of replacement vehicle products.
What you could go on to do: Long term career prospects for the right person with possible progression onto the next level apprenticeship.
How you will be supported: Full training and support will be provided by our expert training and assessment staff at The Growth Company.
What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be
How you could get there:
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
Minimum of 5 GCSEs grade C/4 and above
Hard working
Reliable
Fast learner
Good spoken and written communicator
Good communication skills
Well organised
Good telephone manner
IT literate
DB Couriers have a vacancy for a Customer Service apprentice to join thier team to support thebusiness in offering communications to external customers both existing and new, along with supporting the work of internal employees.
A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintaining an excellent service level to ensure a positive experience for all customers.
A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintaining an excellent service level to ensure a positive experience for all customers.