Customer Service Apprentice
About this opportunity
We are seeking a Customer Service Apprentice to join our existing Service team. The role is based in our Manchester office. It is essential you have an excellent telephone manner, are highly organised and computer literate.
A normal day would include:
• Answering incoming calls
• Escalations with manufacturers
• Logging faults/queries within our CRM
• Liaising with other service providers i.e. BT Openreach, Gamma
• Liaising with customers to update on progress of faults/request
• Responding to customer emails
• Liaising with internal departments
What you could go on to do
How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be
How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
What you should have to apply
Maths and English a-c
Personal Qualities
• Able to work well within a team
• Can do attitude
Dress code - smart
Skills
• Excellent telephone manner
• Highly organised
• Attention to detail
• Excellent communication skills
Location
Customer Service Apprentice
DB Couriers have a vacancy for a Customer Service apprentice to join thier team to support thebusiness in offering communications to external customers both existing and new, along with supporting the work of internal employees.
Customer Service Apprentice
A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintaining an excellent service level to ensure a positive experience for all customers.
Customer Service Apprentice
A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintaining an excellent service level to ensure a positive experience for all customers.
