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Level 2 in Principles of Customer Service

This online Customer Service course will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role.
12 weeks
Online Learning

This course is FREE to individuals who:

  • Are employed or unemployed
  • Are a Greater Manchester Resident
  • Aged 19+
  • Earns less than £23,104

On this course you will develop the essential knowledge of how to carry out customer service-related tasks, such as how to manage information and support events. Once you have completed the qualification, you will be able to apply your knowledge in a variety of industries and job roles.

When does the course start?

We have regular start dates for this course, once you have registered your interest a member of the team will contact you to arrange your start date.

What does the course cover?

The Level 2 Certificate in Principles of Customer Service qualification is made up of the following units:

  • Principles of customer service and delivery
  • Understand customers
  • Understand employer organisations
  • Understand how to communicate with customers
  • Understand how to handle customer information
  • Understand how to resolve problems and deliver customer service to challenging customers
  • Understand how to develop customer relationships
What will I achieve?

On successful completion, learners will achieve a Level 2 Certificate in Principles of Customer Service.

What are the entry requirements?

There are no entry requirements for this course however, you will be required to complete an initial diagnostic in maths and English as part of the enrolment process.

As this course is delivered online, you will need access to a device with a camera and access word documents.

Where and when will I study?

This course is delivered online every Wednesday 10am - 2.30pm.