IT Systems Apprentice

About this opportunity

As an IT systems apprentice you will be working across all the systems used within AlphaPlus, providing direct support to employees, our base of over 400 associates, and our customers.

A normal day would include:

• Providing first line technical support for SharePoint, Teams, Zoom, Exchange, Dynamics CRM and Windows 10
• Exploring options for new systems, or system enhancements, both within AlphaPlus and for project-based work
• Video editing using Camtasia
• Creating e-assessment items within a range of e-assessment platforms
• Carrying out a range of tasks of administrative or project co-ordination and/or management nature

Upon satisfactory completion of the apprenticeship there is usually the opportunity for the apprentice to continue working for the company.

How you will be supported
Full on the job training will be provided by your work colleagues for everything above to help you carry out your tasks confidently and effectively. In addition you will be registered on the level 3 Infrastructure Technician apprenticeship with The Growth Company.
The salary is £15000 and you will also be eligible for the annual bonus, currently around 10%, and the pension scheme.
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• GCSE English and Mathematics A-C/9-4

Personal Qualities

• Enthusiasm for IT
• Good communication and numeracy skills to support company staff and in dealings with external customers and contractors
• Good accuracy/attention to detail
• Ability to work to agreed deadlines with limited supervision
• Good organisational/personal work management to be able to operate in a multi-project environment
• Initiative – must have ability to plan and drive own learning and development within the framework provided by AlphaPlus
• Commitment to learning and investment in own professional development

Desirable:
• Familiarity with basic data security concepts
• Customer service: communicates effectively with external and internal customers

Skills

• Reasonable fluency with Office 365 applications
• Good office administration/IT skills
• Ability to work with a diverse and geographically-distributed set of employees
• Ability to work autonomously and collaboratively with individuals as part of a team
• Ability to solve problems by using a common sense and practical approach
• Ability to be proactive in raising concerns and risks with supervisor/senior staff