Data Technician & Customer Service Apprentice

About this opportunity

Are you a mathematical minded person who is passionate about data and are looking for a start within your chosen Data technician career? If so, this could be the role for you!

A normal day would include:

• Support the Finance manager in developing & loading pricing data
• Pricing analysis and support
• Marketing metrics analysis
• Customer administration
• Customer billing support

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• 5 GCSEs A-C/9-4 including Maths and English

Personal Qualities

Developing self:
• Take ownership for keeping service knowledge and skills up-to-date
• Consider personal goals and propose development that would help achieve them

Being open to feedback:
• Act on and seek feedback from others to develop or maintain personal service skills and knowledge

Team working:
• Frequently and consistently communicate and work with others in the interest of helping customers efficiently
• Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice

Equality – treating all customers as individuals:
• Treat customers as individuals to provide a personalised customer service experience
• Uphold the organisations core values and service culture through your actions

Presentation – dress code, professional language:
• Demonstrate personal pride in the job through appropriate dress and positive and confident language

“Right first time”:
• Use communication behaviours that establish clearly what each customer requires and manage their expectations
• Take ownership from the first contact and then take responsibility for fulfilling your promise

Skills

Interpersonal skills:
• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery

Communication:
• Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand

Influencing skills:
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the organisation

Personal organisation:
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines

Deal with customer conflict and challenge:
• Demonstrate patience and calmness
• Show understanding of the customer’s point of view
• Use appropriate signposting or resolution to meet the customers’ needs and manage expectations
• Maintain informative communication during service recovery