Customer Service Apprentice

About this opportunity

This is a fantastic opportunity to join a brilliant organisation. Become UK is a highly successful recruitment agency specialising in the creative, digital & marketing industries.

A normal day would include:

• Answering in-coming calls and enquiries
• Taking detailed messages and passing these to the relevant consultant
• General administration duties within the office eg: Unlocking and preparing the interview room, photocopying, shredding, filing, emailing.
• Supporting the Recruitment Consultants when necessary with day to day admin duties
• Organising dates & times for candidate interviews using the diary
• Meet and greet the candidates when they arrive for their interview
• Make them a drink and engage in small talk – help them to relax and be themselves
• Photograph their identification details
• Ask them to complete printed out registration forms, scan in and add to database
• Add details from registration form to candidate profile
• Adding candidate details to the system and attaching their CV & work samples.
• Passing CV’s to the consultants to review via the database
• Filing away CVs and interview packs into candidate files – name and mark-up appropriately
• Make sure all candidates receive GDPR forms and that they’re fully compliant
• Proofreading ads, emailers & articles
• Research into competitor’s websites and relevant industry publications and literature
• Send out regular Press Watches
• Attending award dinners, networking events and other related industry events
• Attending corporate hospitality events and also freelance candidate events.
• Networking, socialising and creating awareness for Become at every opportunity.
• Sit in on any training that is provided by Empresaria and take detailed notes
• Dealing with trouble shooting queries where possible
• Uploading adverts onto industry websites
• Booking appropriate candidates in for interviews & adding these to the diary via the database
• Confirming interview times & dates with candidates and adding info into the diary and comm’s record
• Find out about other clients – who’s recruiting, who’s won what pitch, who have recently opened, what do they produce specifically, who are their clients, how big is their company and do they use freelancers etc.
• Email a report to consultants each week on any relevant industry news items & sales leads
• Help with quarterly emailers
• Sit in on monthly marketing meetings, take detailed notes and become familiar with social media content & targets
• Become familiar with Sendible and the social media schedule.

What you could go on to do
The role could lead into a trainee recruitment consultant role for the right person.

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• GCSE Maths and English A*-C/9-4

Personal Qualities

• Extremely personable and highly motivated individual with excellent interpersonal skills and a team player
• Able to communicate effectively with people across all levels candidates, clients and internally
• Excellent written and verbal communication skills. Good grammar & spelling
• Robust character and not easily fazed with a strong work ethic, flexible approach, good sense of humour and willingness to contribute to the team spirit
• Good telephone manner, clear & articulate
• Proactive thinker (joined up thinker)
• Helpful, supportive & friendly
• Good computer skills
• Can-do attitude
• Excellent time keeping, dependable & reliable
• Well presented & groomed in a professional manner – appropriate to our industry
• Conscientious, diligent & hardworking
• Good organisational skills & ability to multitask
• Time management skills & self discipline
• Good work ethic (Personal mobile phone usage kept to breaks/lunch time & no personal social media interaction during the working day)

Skills

• Able to communicate effectively with people across all levels candidates, clients and internally
• Excellent written and verbal communication skills. Good grammar & spelling
• Good telephone manner, clear & articulate
• Good computer skills
• Good organisational skills & ability to multitask
• Time management skills & self-discipline