Business Admin Apprentice

About this opportunity

The Sales Apprentice will provide junior sales support to the Sales Team whilst undertaking a structured apprenticeship programme. The role is designed to develop an understanding of sales processes, customer service and commercial operations.

A normal day would include:

• Support the Sales Team with day-to-day administrative and customer service activities
• Learn and understand the full sales order process, following customer enquiries and orders through to completion under guidance from experienced team members
• Assist with the management of sales mailboxes during holiday periods, ensuring customer enquiries are directed and responded to promptly
• Provide holiday and absence cover for members of the Sales Team, undertaking delegated tasks as appropriate
• Support the Sales Team by monitoring order progress and assisting with customer updates, helping to reduce administrative workload and order chasing activities working with business support
• Respond to customer enquiries professionally, courteously and accurately, escalating queries when required
• Assist with the preparation and maintenance of quotations, sales orders, acknowledgements and related sales documentation
• Answer telephone calls and direct enquiries to the appropriate department or team member
• Assist with the running, preparation and completion of sales and operational reports
• Build an understanding of company products, services and customer requirements through training and practical experience
• Develop positive working relationships with customers and internal departments including Purchasing, Operations and Logistics
• Attend customer visits alongside senior sales colleagues to gain experience and develop commercial awareness
• Participate fully in the apprenticeship programme, completing training requirements and applying learning within the workplace
• Demonstrate a willingness to learn, develop new skills and take on increasing levels of responsibility throughout the apprenticeship
• Work towards gaining the knowledge, experience and competencies required to progress into a Junior Sales role upon successful completion of the apprenticeship
• Adhoc support throughout the business – as and when required – working with all departments to drive personal development

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

GCSE Maths and English grade A-C or 4-9 plus other GCSE Grades 4-9

Personal Qualities

Ideal if you have worked in a role prior, team work essential. Wants to progress to sales role.

Skills

Good communicator, can confidently communicate via phone, email
Team player
Committed to the role and apprenticeship
Good attendance track record
Can use or learn systems quickly
Professional